These Terms & Conditions apply to users making Application Fee, Entrance Test Fee, Course Fee or Waitlist Deposit Fee payments to Manipal Academy of Higher Education (MAHE) through the online payment services available on MAHE websites. By using the service, users are deemed to have accepted these Terms & Conditions.
Online Payments
- Payments can be made using Debit Card, Credit Card or Online Banking, through the available payment gateway.
- Users must provide correct and valid card/bank account information.
- The card or bank account used must belong to the user or be used with the lawful owner's authorisation.
- Users must ensure that sufficient funds/credit are available before initiating payment.
- MAHE and/or Payment Service Provider transaction records will be treated as evidence of the transaction.
Failed Payments & Session Timeouts
If the payment page experiences a server slowdown, failure or session timeout:
- If your account has been debited: Do not make another payment. Contact MAHE to confirm the transaction.
- If your account has not been debited: You may initiate a fresh payment.
- Always check your bank account before attempting a second transaction to avoid duplicate payments.
Refunds & Chargebacks
- All refund and chargeback requests must be raised directly with MAHE.
- Approved refunds, if any, will be processed by MAHE through the payment gateway or another appropriate mode.
- Refund or chargeback requests submitted directly to the Payment Service Provider will not be entertained.
- For fraudulent or unauthorised transactions resulting from misuse of card/bank details, contact MAHE directly. Such cases will be handled according to MAHE's applicable policies.
- Issues relating to duplicate transactions should also be raised directly with MAHE.
Account & Payment Security
- Keep your User ID and Password secure and confidential.
- Users are responsible for transactions carried out using their account credentials.
- MAHE will never ask for your password through an unsolicited email or phone call.
- Always sign out and close your browser after completing a transaction, particularly when using a shared or public computer.
- Users should be aware that information transmitted over the internet may be susceptible to misuse, hacking, theft or fraud despite reasonable security precautions.
Privacy & Personal Information
MAHE respects the privacy of users and handles personal information in accordance with its privacy policy and applicable laws.
Personal information may be disclosed where required to:
- Comply with legal or regulatory requirements.
- Protect MAHE's legal rights, property, website or users.
- Investigate or prevent illegal activity, suspected fraud or security threats.
- Cooperate with law-enforcement or other competent authorities.
User Responsibilities
By using the online payment service, you confirm that:
- The payment information provided is accurate and valid.
- You are legally authorised to use the selected card or bank account.
- You authorise the applicable amount and fees to be debited from the nominated account.
- You are responsible for maintaining the security of your account credentials and payment information.
Payment Gateway Disclaimer
The online payment service is provided as a convenience to enable users to view and pay applicable fees online. MAHE and the Payment Service Provider are not liable for losses arising from payment gateway interruptions, delays, errors, transmission failures or circumstances beyond their reasonable control.
Use of the online payment service is subject to these Terms & Conditions and is at the user's own risk and responsibility.
Refund Rules for online payment
- Refunds are handled only by MAHE. Any request for a refund or chargeback must be raised directly with MAHE and not with the Payment Gateway Service Provider.
- Chargeback refunds: If a user raises a chargeback claim for any reason, they must approach MAHE with the relevant claim details. Any approved refund will be processed by MAHE through the payment gateway or another method deemed appropriate by MAHE.
- No refund claims through the payment provider: Refund or chargeback claims submitted directly to the Payment Service Provider(s) will not be entertained.
- Fraudulent transactions: In case of an unauthorised or fraudulent transaction resulting from misuse of card or bank details, the user must contact MAHE directly. The matter will be addressed according to MAHE’s applicable policies and rules.
- Duplicate transactions: If a duplicate payment occurs, including due to server slowdown, payment failure or session timeout, the user should contact MAHE directly for resolution.
- Check before making a second payment: If a payment page times out or fails, users should first verify whether their bank account has been debited. If it has been debited, they should not make another payment and should contact MAHE to confirm the transaction.
- Fresh transaction if not debited: If the bank account has not been debited, the user may initiate a fresh payment transaction.
- Payment Gateway is not responsible for duplicate/fraudulent transactions: Claims relating to such transactions should not be raised with the Payment Gateway Service Provider.
