Dr. Yogesh Pai P

Professor and Head

Qualification: B.E., M.B.A., M.Phil., Ph.D.

CURRENT ACADEMIC ROLE & RESPONSIBILITIES

    • Professor & Head - Department of Humanities & Management

AREAS OF INTEREST, EXPERTISE AND RESEARCH

Area of Interest

Service Operations Management, Healthcare and Business Analytics.

Area of Expertise

Service Operations Management, Healthcare, and Business Analytics.

Area of Research

Service Quality, Service failure and service recovery, Customer experience, Self Service Technologies